Frequently asked questions

CrimeCode is an AI-assisted workspace for software development and authorized security research. It brings together a code editor, terminal, supported AI providers, and team collaboration, with a web app and Android companion for shared chats and sessions.

The CrimeCode desktop installer supports Windows x64. The web app runs in modern Chromium, Firefox, and Safari browsers on other platforms. The separate CLI installer installs upstream OpenCode, not the CrimeCode desktop app or its account integration.

Yes. CrimeCode requires an approved account and an active license before the IDE opens. Register with an email, username, and password, verify the email, and sign in after approval; Telegram sign-in is also available.

Use Pay with Crypto to create a NOWPayments invoice tied to your account. Choose from the currencies offered on that invoice and follow its amount, network, address, and expiry instructions. The Telegram bot also offers separate on-chain checkout for BTC, LTC, and ETH.

Confirmation depends on the payment provider and network. Follow your order status rather than a fixed time estimate. After confirmation, the license is added to the account that placed the order; sign in with that same account on Desktop, Web, or Android.

Cards are accepted through Stripe's hosted checkout. CrimeCode does not receive or store your card number. PayPal and bank transfer are not currently offered. Licensed crypto checkout is Pay with Crypto on the site (NOWPayments invoice). The branded POS terminal is support-only and does not issue a license by itself.

The CrimeCode POS page is a public QR + amount terminal for support-assisted payments. It does not create a CrimeCode order, so IPN cannot mint a license. For a license, sign in and use Pay with Crypto — that opens a NOWPayments invoice tied to your account. If you already paid on POS, message @OpCrime1312 with the payment id and we reconcile manually.

The bot matches transactions by exact amount (including a unique discriminator). If your transaction doesn't match, contact @OpCrime1312 with your tx hash and order ID — we reconcile manually.

CrimeCode is local-first desktop + web software. After payment we attach the license to your account — delivery is immediate. Sign in to unlock; we do not email a pasteable license token.

Card (Stripe). Checkout is a one-time payment, not a Stripe Subscription. We do not auto-renew. Because the license is delivered as soon as the charge succeeds, refunds are at our discretion except where law requires otherwise. We may refund a barely used monthly/annual license; we generally do not refund Lifetime after the account has been unlocked on a device.

Crypto (NOWPayments / on-chain). A confirmed on-chain payment is final. We do not reverse it. Narrow exception: invoice paid in full and we never issued a license (failed IPN, POS payment with no order, unmatched amount). Email us — we issue the license or arrange a return. Use Pay with Crypto on the site so the invoice is tied to your account. The NOWPayments POS terminal does not issue a license by itself.

Chargebacks. A card chargeback or payment dispute is treated as a refund: we revoke the license on that order. Email us first. Do not open a dispute as your first step.

Credits (ai.crimecode.cc). Prepaid EUR credits for model usage are a separate product from the license. Unused purchased credits may be refunded at our discretion; credits already spent on inference are not. A license refund does not refund credits, and vice versa.

How to request. Email hello@crimecode.cc from the account address with order ID, Stripe receipt or NOWPayments payment id, and the reason. Telegram is not the primary channel for refunds.

Consumers in the EU/Italy may have statutory rights that prevail over this policy.

Yes. The license is tied to your CrimeCode account rather than one machine. Sign in with the same account on each device and your license follows you.

You'll get a reminder 7 days before expiry, plus an urgent one 24 hours before. After expiry the app shows the paywall again — nothing breaks, you just need a new order.

Yes — a Lifetime plan never expires on your account. All future desktop/web updates are included. The only way you lose access is if we explicitly revoke (fraud, chargeback, ToS violation).

Desktop keeps a validated account license for up to 48 hours without a successful online recheck, subject to the license's own expiry. Reconnect to refresh that validation. Hosted AI, the web app, cloud sync, and remote collaboration require a connection; a cached license does not make those services work offline.

Create a team from the workspace menu, then use its member-management dialog to invite by email, Telegram handle, or a shareable link. Choose the appropriate role and review the shared workspace before inviting someone. See the team guide.

Team membership and account access are separate. An invitation grants permissions in that team; it does not transfer the owner's license. Each member signs in with their own approved account and the app checks that account's active license.

Owner: manages membership, roles, ownership, and team deletion.
Admin: can rename the team, add members, and manage invitations.
Member: can participate in shared chat and live sessions.
Viewer: read-only access.

When you switch to a team workspace, you can publish your current editor session. Other members see a live badge, can join, and can see shared cursor presence while the session is active.

Depending on how you sign in, we store your email, username, password hash, or Telegram handle/user ID; plus orders, license records, session metadata, and data you explicitly sync. Stripe handles card details, so CrimeCode never stores your card number.

On a Hetzner-hosted server in Helsinki (EU), with encrypted backups to object storage. See the Privacy Policy for the current processor and retention details.

Project files stay in your local desktop workspace. When you ask an AI model to work with project context, the relevant prompt and selected context are sent to the model deployment you chose: CrimeCode Cloud requests go through CrimeCode's AI service, while third-party providers process requests under their own terms. Separately, the account sync endpoints (/license/sync/*) receive only data you explicitly sync, such as preferences and recent paths.

DM @OpCrime1312 from your linked Telegram account or email hello@crimecode.cc from your account address. We'll verify the request, delete account data, and invalidate sessions within 7 days.